Refund policy
This Refund Policy applies to every purchase made from Aslan Technologies ("Aslan", "we", "us", "our") through aslanalgo.com or our checkout partners, including subscriptions to Aslan Pro, Aslan Ultimate and Enterprise plans, and commissioned custom scripts, software and algorithms. By completing a purchase, you confirm that you have read and agree to this policy and our Disclaimer.
1. All sales are final
Aslan products are digital. Access to our indicators, toolkits, documentation, community and market analysis is granted as soon as your payment is processed, and it cannot be returned once delivered. For this reason, all sales are final and we do not offer refunds, credits or exchanges for change of mind.
This includes, without limitation, situations where you:
no longer want or need the product, or did not use it
purchased the wrong plan or billing period
did not read the product description, documentation or Disclaimer before purchasing
are unable to use the tools because of your own TradingView plan, broker, device or platform setup
had your access removed for breaching our terms (for example, sharing or reselling access)
2. Trading results are not grounds for a refund
Aslan tools are analytical and educational aids. They do not guarantee profits or any particular result, and past or hypothetical performance does not indicate future results. Trading losses, missed trades, or dissatisfaction with your results are not grounds for a refund. Please read our Disclaimer before subscribing.
3. Subscriptions, renewals and cancellation
Subscriptions renew automatically at the end of each billing period (monthly, quarterly or annually) until you cancel.
You can cancel at any time through your account on our checkout platform or by emailing hello@aslanalgo.com.
Cancelling stops future renewals. You keep access until the end of the billing period you have already paid for.
We do not provide full, partial or pro-rata refunds for unused time, including on quarterly or annual plans.
Renewal charges are not refunded if you forgot to cancel before your renewal date. It is your responsibility to cancel in time.
4. Promotions and price changes
If you purchase at one price and we later offer a lower price, discount or promotion, we do not refund the difference.
5. Commissioned work
For custom scripts, software and algorithms, deposits and milestone payments are non-refundable once work has started, unless your written project agreement with us says otherwise.
6. Technical problems
If an Aslan tool is not working as described, contact us at hello@aslanalgo.com with details of the issue. We will work with you to fix it as quickly as possible.
7. Chargebacks
Please contact us before raising a dispute with your bank or payment provider so we can try to resolve the issue. If a chargeback is filed, we may suspend your access while it is reviewed and will provide transaction and usage records to the payment provider.
8. Your rights under consumer law
Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other consumer protection law that cannot lawfully be excluded. If a product has a major failure, is not as described, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy, which can include a refund. To make a claim, contact us at hello@aslanalgo.com.
9. Changes to this policy
We may update this policy from time to time. The version published on aslanalgo.com at the time of your purchase or renewal applies.
10. Contact us
Questions about this policy can be sent to hello@aslanalgo.com.